Our Covid Promise.
Practice what you preach.
A Clear & Unambiguous Promise
Our Covid Promise is a clear and unambiguous commitment to working with all our customers to ensure the best possible outcome for your group, enabling you to plan forward with confidence.
Despite best efforts, the school travel industry has so far been unable to secure insurance to cover against non-FCDO issues, such as the current Department for Education (DfE) ban on international trips, local lockdowns etc. Although no commercial insurer can provide this cover, we believe that schemes such as RPA and some school insurers will continue to cover these eventualities. In any event, it is our pledge to ensure that, if any DfE restrictions are in place that could disrupt your sports tour, we will work to either postpone your tour to a later date or issue you with as much refund as we are able to secure from our suppliers. Our approach will always be to act in the best interests of our clients to deliver a solution that is fair.
Our bespoke Covid Promise offer flexible terms and covers both booked and prospective groups:
Full cash refund or deferral of your tour to a future date should FCDO advice be in place for your tour destination 21 days prior to departure, providing your payments are up to date.
Full cash refund or deferral if quarantine of more than 24hrs is required on arrival at destination or on return to the UK, providing your payments are up to date.
Flexibility on deposit payment amounts.
Flexibility of deposits and final payment due dates.
Flexibility on final numbers – up to 10% reduction in your tour numbers, with no loss of deposits on those reductions, before submission of final passenger list. We reserve the right to re-cost the tour on the basis of lower numbers.
In short, our commitment is to work with each group to give you the very best service and peace of mind.
Your students/players don’t have to miss out on the unique experiences and benefits that a specialist sports development tour provides. We want to be as open, honest and informative as possible so that we can take the next step together to work on that long awaited sports trip, whether it is a weekend in the UK or a 14 day long haul tour to the USA, and everything in between. Either way you know you can plan with confidence.